Renting property safely

Rental fraud happens when would-be tenants are tricked into paying an upfront fee to rent a property. In reality, the property does not exist, has already been rented out, or has been rented to multiple victims at the same time.

In these cases, the victim loses the upfront fee they have paid and is not able to rent the property they thought they had secured with the payment.

Top tips for renting

• Contact the agent safely - When enquiring about a property you have seen on Rightmove always email using the 'Request Details' or 'Email Agent' buttons, or call using the telephone number directly next to or below the property. The buttons will open a Rightmove form and the phone number will make it clear that Rightmove is connecting you. These are two clear signs that you are contacting a bona fide Rightmove advertiser.
• 'This property seems too good to be true?' - It probably is! Beware of property that looks very cheap compared to other similar properties in the local area.
• Ask for copies of tenancy agreements and proof of ownership /  right to rent out - such as title documents, lease agreement, meet with the Landlord etc
• Paying a deposit before seeing the property? - Never pay money until you have visited the property and met the letting agent/landlord. If you are unable to do so, ask someone you trust to do this on your behalf.
• Ensure your deposit is protected - When renting property, ensure you keep a good record of all correspondence betweenyou and the agent such as the ''offer'' , ''counter offers'' , ''payment instructions'' and payment confirmations etc to enable you build a case and also retrace your steps should things go south
• Do not be pressurised into transferring large sums of money - Be especially sceptical if you're asked to transfer any money via a money transfer service like Western Union.
• Making a money transfer? Ensure it's going to the right place - When making an internet banking transfer payment, only the account number and sort code are checked by the banks. Do not assume therefore that the payee name is correct. Also be sure you type the correct numbers; a mistake may result in your money going to the wrong account which may be costly and timely to retrieve.
• Are you comfortable to send your money to this person? - Do not send money to anyone until you are certain the advertiser is genuine. If in any doubt, contact the company you believe you are transferring money to, your bank or Action Fraud for more information.