Sunday 1 June 2014

RML- AN INDEPTH LOOK INTO OUR CORE SERVICES(RELOCATION SERVICES)

The Professional Movers!
 
  

COMPANY PROFILE
Relocation Managers Limited is one of the Nation's full-service real estate and relocation companies. RML is about more than selecting an international moving company based on their warehouses, vehicle fleets and the experience of their packing crews in each city or country – although these are still important considerations.
RML is about managing a global network of moving resources and suppliers to meet the exact needs of specific clients. RML is about having the management information, management systems, cost management capabilities, network and processes to control and monitor service delivery on a global scale. Whilst also being able to control the moving service delivery at a local level to consistently high service standards.
RML is the mover of choice for thousands of families and companies across the country and    around the world. Over the years, our quality service and ethical business practices have been providing customers with a positive, stress-free moving experience.
RML is dedicated to doing our utmost to exceed your service expectations by adhering to Safety Control Standards (SCS). RML is the first program of its kind in the Nigerian moving industry.
The Art of Moving
Trusting other people to carefully handle all of your worldly possessions, memories or your company's property is a lot of trust to give. At Relocation Managers Limited, The art of Moving is the art of earning your trust by delivering a higher level of service and the reassurance that your property is safe and sound with us.
The art of service
One of the most diversified moving companies in Nigeria, RML proffers a wide range of moving services for both residential and commercial customers. Our extensive experience allows us to raise the bar on the Art of Moving and offer an uncompromising level of satisfaction. No matter what you need to move, we'll help make sure your next move is a masterpiece.
Residential moving
Whether you're moving locally, within Nigeria or internationally, RML delivers a superior level of service from more than 10 years of experience in the moving business. Need storage? We can also help you keep your personal belongings safe and secure in our fully monitored and temperature controlled storage facilities.
Commercial moving
We know time is money. Whether we're conducting an office move, furniture installation, shipping your freight or managing your company's home delivery service, our professional team has only one thing on their mind... your time.
Mission Statement
To provide world class removal and relocation management services with clear and constant focus on customer satisfaction, through a genuine commitment to quality.
Vision
To be the best relocation service company in Nigeria with an emphasis on providing the highest level of client satisfaction and excellence in service.
Our Relocation Services Includes:
Move Management Services
Global Customer Service
RML provides global customer service for your organization, providing a simplified communication channels for you and your moving employees and fast response times wherever you are worldwide.
Flexible Global Move Management Service
RML delivers home-to-home moving services on a global scale via its managed service network.  RML can manage and deliver household goods survey, packing, collection, transportation, storage, customs clearance, delivery, unpack and settling-in services in every location worldwide.
Move Management Supporting Your Business
RML provides a primary point of control and accountability for your business, simplifying the communication process for your department and providing full feedback and management information. Making your life easier and keeping you in control of your moves worldwide.
Move Management Supporting Your Moving Employees
RML will also provide a personal level of contact for your moving employees throughout the moving process, coordinating all elements of the move process and a single point of contact for your employee wherever they are moving globally.
Service Centres In Lagos And Abuja
RML provides global move management services for organisations. RML has global move management service centres throughout Lagos and Abuja.
Business Moving Services
Restructuring, rationalising and reorganisation, whether for growth or even contraction, can often mean the movement of staff, offices, computer installations, physical assets and documentation. There can often be an ‘international dimension’ to this type of change in today’s global economy.
Maintain the strategic direction of your changes and concentrate on the on-going success of your business, and leave the ‘moving’ to RML.
With our experience of international business relocations experience we feel we have the expertise to co-ordinate the complexities of ‘asset mobilisation’.
Office moves from 20-5000 staff including office assets and the individual relocation of those staff affected with professionalism, attention to detail and sensitivity.
Staff and office relocations nationally and internationally
Project management & on-site supervision
HMRC approved depository for complex inward import/storage/duty issues
IT servers, trading Floors and complex installations and relocations
Experienced single-point-of-contact
Weekends, overnight & continuous shifts
Colour coding & crate hire
Porterage, document shredding & waste disposal
Short/long term storage & records management
Fully comprehensive transit insurance
100% commitment to your RFI/RFQ & tender process
Business/commercial moving services includes:
  • Employee Relocation
  • Office moves
  • Promotion for corporate relocation
  • Protecting goods in transit
  • Special products transportation
Employee Relocation
RML welcomes the opportunity to partner with your business in relocating your employees. We are a small enough company to be able to offer personalized customer service, yet we can handle a large volume of moves to virtually anywhere in the world. We strive to make each relocation go smoothly, whether it is just one employee or an entire organization. Each customer is assigned a move coordinator to help them through the relocation process, as well as serve as the main point of contact for both you and your employees. We handle all the details so that your employees can maintain their productivity at work and make a smooth transition into their new office. At RML we are positive that you will come to appreciate the real difference we offer our customers, including:
Commitment to Customer Service: our move coordinators will be responsive to your company's and employees' needs 24 hours a day/7 days a week.
Superior Quality: we are dedicated to continually conducting performance evaluations; we also make an on-time pledge to all our customers.
Guaranteed Pricing: our philosophy is that our customers should know what a move will cost in advance.
Scheduling Flexibility: as part of our network, we have access to myriad long-haul and regional vehicles across the country, which allows us to schedule shipments according to your company's needs.
 
Office Moves
The art of saving you time.
No business can afford to lose time. At RML, our number one priority is to move your business quickly and professionally with the least amount of disruption possible. Through expert planning and efficient coordination we minimize downtime and get your business up and running within the budget and time frame agreed upon.
Our bonded and uniformed movers are professionally trained and use the most up-to-date technology and custom equipment available to expedite corporate relocations and office moves of all sizes. Your very own Project Manager acts as your single point of contact for immediate answers to every question or concern. They coordinate and supervise the relocation process from start to finish, including the management of multiple service providers.
RML makes your move faster with:
  • Ability to manage corporate relocations and office moves of all sizes
  • Your own personal Project Manager for a single point of contact
  • A preliminary evaluation of all services required
  • Recommendations for all required third party services
  • Efficient co-ordination of all services
  • Development and explanation of numbering/labelling system
  • Development of a practical moving timeline
  • Professionally trained, bonded and uniformed movers
  • Most up-to-date technology and custom equipment
RML’S EXECUTION STRATEGY
Masters at the art of installing
Whether we are installing new or used furniture or simply reconfiguring or relocating your current workstations and case goods furniture, RML's team of Certified Technicians have the experience and training to get the job done professionally, on time and in a way that's friendly to the environment.
Your personal Project Manager understands that office downtime is not an option. They dedicate themselves to providing you with a single point of contact for immediate, accurate answers to every one of your questions or concerns. Their primary focus is to coordinate and supervise the installation process from start to finish, including the management of multiple service providers.
Your RML’S Project Manager Saves you time by:
  • Performing a no cost, no-obligation consultation
  • Reviewing individual services required
  • Planning Pre-project meetings
  • Conducting site visits to confirm conditions and installation
  • Suggesting any third party services required
  • Coordinating overall services for the installation
  • Assisting in the creation of timelines for your install
Onsite Survey
From the outset we do our best to make sure your particular requirements are met and that no specific issue is left unanswered. Our solution for this is to provide a free survey for planning your move. Our experienced professional surveyors will view the items to be moved and go through what you wish to take or stores, as well as ensuring the small details are kept in check.
Quotation
Whether it be from one of our professional surveyors, or an online request or telephone query, one of the dedicated sales consultants will address any points raised to them, provide a professional and competitive quote for you to peruse over at your leisure. If, however, any particular quote does not quite meet your expectations, the team will do everything within their power to help you attain the quote you want.
Packing and Loading
One of the most critical aspects of any move is the quality of packing, technique of handling and even the quality of the packing material itself. We choose our packing crew and the quality of our packing materials with infinite care. As specialists in moving, all our packing crews are trained and experienced and up to date in all the latest packing techniques. Our packers, drivers and porters work for RML on a full time basis.
Where export packing is required, we begin preparing prior to the moving day using only the best available materials. Our materials are purpose made specifically to protect the items whilst in transit. We use waterproofed padded blanket furniture wrap, acid free tissue paper, bubble wrap, a vast array of reinforced cartons, jiffy foam and extra strong sealing tape. We have specific smaller cartons for heavier objects and larger cartons for lighter objects. Fragile items such as fine art, antiques, grandfather clocks, glass display cabinets, paintings etc, will be packed using the appropriate materials and cased or crated for added protection. We design and build made to measure timber crates and cases tailored to your needs. Sturdy plastic Tea Crates are also used for any files, papers, computers and other desk contents to be moved in an organised manner.
Delivery & Unloading
On arrival of your consignment to destination, our agents will make contact with you to arrange and perform that very important final stage of your move. RML will arrange a convenient time with you in advance and on delivery they will unload, unpack and position all the items into relevant rooms and remove all used packing materials and debris.
Short or Long Term Storage
RML is pleased to offer safe, secure storage facilities for your office equipment, records and files for a short or long-term.
  • Fully secured facilities.
  • Full Insurance cover available at 0.5% of value.
  • Collection and packing service.
  • Competitive Rates.
  • Secure facility
  • Delivery service.
Transit Insurance
RML is able to offer all risks transit insurance, specifically designed to insure household goods, personal effects, antiques, fine arts and motor vehicles.
De-clutter Service
RML is pleased to be able to provide a safe and friendly de-clutter service at request. This includes the removal of any packing materials that are no longer needed on the delivery of your move.
We Go the Extra Mile on Corporate Relocations
We want to ensure that all of your employee's needs are met during the relocation process. We can even schedule a cleaning service to clean the location after the movers leave. In fact, we offer one of these services for free with each interstate relocation as a thank you for choosing RML Services.
Protecting Goods in Transit
RML’s professional movers will go the extra mile to ensure that your belongings and property are well taken care of. We always:
  • Use top of the line packing materials
  • Stock our trucks with pads and other equipment to ensure your goods are handled properly
  • Use floor protection when needed
  • We offer free basic coverage on all moves; Extra Care Protection also available
  • Special Products Transportation
RML has the experience, as well as the right equipment, to handle any specialty move your business might require, including the transportation and/or storage of:
  •  Medical Equipment
  • Electronic Equipment
  • Trade Show Booths
  • Meeting Budgeting Constraints
At RML we offer a variety of options to ensure that we relocate your employees within your company's budget constraints. We utilize several van line agents in the network and vigorously negotiate vendor pricing to make sure that your employees stay on target financially during their relocation.
Guaranteed Pricing
Our philosophy is that a customer should know what the move costs before the services are performed. We offer guaranteed pricing at the time of the survey. As soon as we determine what items will be moved, we can provide a guaranteed price, which means there will be no surprises on moving day.
Home/Residential Moving
Moving home is an exciting time with plenty to plan and to prepare for. Moving home inter-State increases the complexities, so having a professional international moving company to help you move home overseas can help dramatically.
  • Moving Within Nigeria
  • Local & National door-to-door moving services
  • Free home survey & competitive pricing
  • Short notice, weekend & evening moves
  • Tailor made moving packages to suit any requirement
  • Experienced single-point-contact
  • De-clutter service & waste disposal
  • Crates, cases, cartons & packing materials delivered
  • Fully comprehensive transit insurance
METHOD STATEMENT AND EXECUTION STRATEGY
Home Survey
From the outset we do our best to make sure your particular requirements are met and that no specific issue is left unanswered. Our solution for this is to provide a free survey for planning your move. Our experienced professional surveyors will view the items to be moved and go through what you wish to take or stores, as well as ensuring the small details are kept in check.
Quotation
Whether it be from one of our professional surveyors, or an online request or telephone query, one of the dedicated sales consultants will address any points raised to them, provide a professional and competitive quote for you to peruse over at your leisure. If, however, any particular quote does not quite meet what you were hoping for, the team will do everything within their power to help you attain the quote you want.
Packing and Loading
One of the most critical aspects of any move is the quality of packing, technique of handling and even the quality of the packing material itself. We choose our packing crew and the quality of our packing materials with infinite care. As specialists in moving, all our packing crews are trained and experienced and up to date in all the latest packing techniques. Our packers, drivers and porters work for RML on a full time basis.
Where export packing is required, we begin preparing prior to the moving day using only the best available materials. Our materials are purpose made specifically to protect the items whilst in transit. We use waterproofed padded blanket furniture wrap, acid free tissue paper, bubble wrap, a vast array of reinforced cartons, jiffy foam and extra strong sealing tape. We have specific smaller cartons for heavier objects and larger cartons for lighter objects. Fragile items such fine art, antiques, grandfather clocks, glass display cabinets, paintings etc, will be packed using the appropriate materials and cased or crated for added protection. We design and build made to measure timber crates and cases tailored to your needs.
Sturdy plastic Tea Crates are also used for any files, papers, computers and other desk contents to be moved in an organised manner.
 
Delivery & Unloading
On arrival of your consignment to destination our agents will make contact with you to arrange and perform that very important final stage of your move. They will arrange a convenient time with you in advance and on delivery they will unload, unpack and positioning all the items into relevant rooms and remove all used packing materials and debris.
Short or Long Term Storage
RML is pleased to offer safe, secure storage facilities for your office equipment, records and files for a short or long-term.
  • Fully Secured Facilities
  • Full Insurance cover available at 0.5% of value.
  • Collection and packing service.
  • Competitive Rates.
  • Secure facility
  • Delivery service.
Transit Insurance
RML is able to offer all risks transit insurance, specifically designed to insure household goods, personal effects, antiques, fine arts and motor vehicles.
De-clutter Service
RML is pleased to be able to provide a safe and friendly de-clutter service at request. This includes the removal of any packing materials that are no longer needed on the delivery of your move.
 
Moving Overseas
  • Fully integrated door-to-door moving
  • Free home survey & competitive pricing
  • Full export packing, casing & loading at residence
  • Regular full & part load departures worldwide
  • Priority air freight for any urgent essentials
  • Tailor made moving packages to suit any requirement
  • Short notice, weekend & evening moves
  • Free 4 weeks storage prior to shipping
  • 150 Worldwide network of partners
  • Fully comprehensive transit insurance
Home Survey
From the outset we do our best to make sure your particular requirements are met and that no specific issue is left unanswered. Our solution for this is to provide a free survey for planning your move. Our experienced professional surveyors will view the items to be moved and go through what you wish to take or stores, as well as ensuring the small details are kept in check.
Quotation
Whether it be from one of our professional surveyors, or an online request or telephone query, one of the dedicated sales consultants will address any points raised to them, provide a professional and competitive quote for you to peruse over at your leisure. If, however, any particular quote does not quite meet what you were hoping for, the team will do everything within their power to help you attain the quote you want.
Packing and Loading
One of the most critical aspects of any move is the quality of packing, technique of handling and even the quality of the packing material itself. We choose our packing crew and the quality of our packing materials with infinite care. As specialists in moving, all our packing crews are trained and experienced and up to date in all the latest packing techniques. Our packers, drivers and porters work for RML on a full time basis.
Where export packing is required, we begin preparing prior to the moving day using only the best available materials. Our materials are purpose made specifically to protect the items whilst in transit. We use waterproofed padded blanket furniture wrap, acid free tissue paper, bubble wrap, a vast array of reinforced cartons, jiffy foam and extra strong sealing tape. We have specific smaller cartons for heavier objects and larger cartons for lighter objects. Fragile items such fine art, antiques, grandfather clocks, glass display cabinets, paintings etc, will be packed using the appropriate materials and cased or crated for added protection. We design and build made to measure timber crates and cases tailored to your needs.
Sturdy plastic Tea Crates are also used for any files, papers, computers and other desk contents to be moved in an organised manner.
 
Delivery & Unloading
On arrival of your consignment to destination our agents will make contact with you to arrange and perform that very important final stage of your move. They will arrange a convenient time with you in advance and on delivery they will unload, unpack and position all the items into relevant rooms and remove all used packing materials and debris.
Short or Long Term Storage
RML is pleased to offer safe, secure storage facilities for your office equipment, records and files for a short or long-term.
  • Fully secured facilities.
  • Full Insurance cover available at 0.5% of value.
  • Collection and packing service.
  • Competitive Rates.
  • Secure facility
  • Delivery service.
Transit Insurance
RML is able to offer all risks transit insurance, specifically designed to insure household goods, personal effects, antiques, fine arts and motor vehicles.
De-clutter Service
RML is pleased to be able to provide a safe and friendly de-clutter service at request. This includes the removal of any packing materials that are no longer needed on the delivery of your move.
Baggage shipping
  • By air, road and sea
  • Fast, reliable and efficient Worldwide Baggage service.
  • Supply of cartons, bubble wrap, paper and tape.
  • Personalised Service available for owner packed items.
  • Pickup available from student halls of residence nationwide.
  • Services suitable for backpackers exploring the globe.
  • Sea and Road services include all shipping documents needed, to port or to door.
  • Airfreight services for swift collection and delivery to either to an airport majority of the airports worldwide or right to your residence to major cities. All airways documents included in price.
  • Our airfreight service covers export, import, express and time definite international road freight.
Storage
  • Professional packing and wrapping service.
  • 4 weeks free charge storage for all booked shipments not leaving Nigeria immediately.
  • Free Home surveys and Quotations available.
  • Fully secured facilities.
  • Complete insurance cover available at 0.5% of Value.
  • Collection and Packing service.
  • Competitive rates.
  • Containerised storage.
  • Delivery service.
  • Storage either within Nigeria or Abroad.
Home Survey
From the outset we do our best to make sure your particular requirements are met and that no specific issue is left unanswered. Our solution for this is to provide a free survey for planning your move. Our experienced professional surveyors will view the items to be moved and go through what you wish to take or stores, as well as ensuring the small details are kept in check.
Quotation
Whether it be from one of our professional surveyors, or an online request or telephone query, one of the dedicated sales consultants will address any points raised to them, provide a professional and competitive quote for you to peruse over at your leisure. If, however, any particular quote does not quite meet what you were hoping for, the team will do everything within their power to help you attain the quote you want.
Packing and Loading
One of the most critical aspects of any move is the quality of packing, technique of handling and even the quality of the packing material itself. We choose our packing crew and the quality of our packing materials with infinite care. As specialists in moving, all our packing crews are trained and experienced and up to date in all the latest packing techniques. Our packers, drivers and porters work for RML on a full time basis.
Where export packing is required, we begin preparing prior to the moving day using only the best available materials. Our materials are purpose made specifically to protect the items whilst in transit. We use waterproofed padded blanket furniture wrap, acid free tissue paper, bubble wrap, a vast array of reinforced cartons, jiffy foam and extra strong sealing tape. We have specific smaller cartons for heavier objects and larger cartons for lighter objects. Fragile items such fine art, antiques, grandfather clocks, glass display cabinets, paintings etc, will be packed using the appropriate materials and cased or crated for added protection. We design and build made to measure timber crates and cases tailored to your needs.
Sturdy plastic Tea Crates are also used for any files, papers, computers and other desk contents to be moved in an organised manner.
Delivery & Unloading
On arrival of your consignment to destination our agents will make contact with you to arrange and perform that very important final stage of your move. They will arrange a convenient time with you in advance and on delivery they will unload, unpack and positioning all the items into relevant rooms and remove all used packing materials and debris.
Short or Long Term Storage
RML is pleased to offer safe, secure storage facilities for your office equipment, records and files for a short or long-term.
  • Fully secured facilities.
  • Full Insurance cover available at 0.5% of value.
  • Collection and packing service.
  • Competitive Rates.
  • Secure facility
  • Delivery service.
Transit Insurance
RML is able to offer all risks transit insurance, underwritten by Fortis specifically designed to insure household goods, personal effects, antiques, fine arts and motor vehicles.
De-clutter Service
RML is pleased to be able to provide a safe and friendly de-clutter service at request. This includes the removal of any packing materials that are no longer needed on the delivery of your move.
RML’s PACKAGING/MOVING SUPPLIES
Moving Supplies
When you move with RML, you are using a professional service, that will not only bring the truck, but will also provide protective furniture pads, handcarts and floor coverings. If we do a full-service pack for you, then we will provide all of the packing materials as well. If you pack yourself, you will need the following:
· Packing paper
· Packing tape
· Masking tape
· A utility knife
· Scissors
· Permanent markers
 
Professional quality moving boxes
RML can do full-service packing, fragile-only packing or simply offer advice and support for self-packing. Our knowledgeable move coordinators can help you determine the level of service you need and work within your budget.
Moving Boxes
RML always use the right boxes to protect your belongings and ease the loading process.  We use:
  • Dish packs for china, crystal and glassware
  • 1.5 cu. ft. cartons for heavy objects like books, files, and DVDs
  • 3.0 cu. ft. cartons for things like pots, pans, small appliances and toys
  • 4.5 cu. ft. cartons for bulky items, linens and larger toys
  • 6.0 cu. ft. cartons for extra bulky or lightweight items such as pillows and lampshades
  • Wardrobe cartons for hanging clothes or draperies on the built-in bar
  • Mattress cartons to keep mattresses and box springs protected and clean
  • Stretch wrap to protect and keep furniture clean
Our move coordinators can discuss the many packing options available with RML Services, which can be tailored to fit your budget. If you decide to pack yourself, they can give you lots of helpful tips and help you determine what kind and how many boxes you will need.
Moving Kits
Planning on packing yourself, but don't want the hassle of figuring out what you need and gathering it all up? We can help! RML Services can design a moving kit specific to your needs and we can even deliver it to your door.
WHY YOU NEED RELOCATION MANAGERS LTD.
Our growth has been due in great part to the strength of our people and the expertise we have developed in this time. This strength and expertise come from several factors:
  • We have unusually low turnover among our staff. This translates to more actual experience on the physical aspects of the job and to an overall smooth, problem-free relocation door to door.
  • Our movers are paid hourly rather than on a per-job basis, thus we avoid the problems that may result from work being done too quickly. They work for us year-round.
  • Our office staff has a multi-lingual and multi-cultural background with many years experience
  • Most of our business comes from word of mouth and advertising
  • We use superior packing materials in large quantity, and we have developed many unique and specialized packing techniques through the years
  • We have developed a network of superior destination agents all across the world
  • We are connected to a superior, flexible insurance company
  • We own all our own equipment, and have a storage warehouse connected to our offices
  • Due to heavy demand for our superior services in the Nigeria, we established a branch office in Lagos and Abuja. This was done to properly handle the moving needs of our Country, Corporate, and other private customers.
"RML… Taking you to your destination with Ease"
 The Professional Movers!
 

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